Brief

Under Mission Vatsalya Scheme, Child Helpline is being run in coordination with State and District functionaries and integrated with the Emergency Response Support System 112 (ERSS-112) Helpline of the Ministry of Home Affairs(MHA). The Centre for Development of Advanced Computing (C-DAC), is responsible for automation of Child Helpline -1098 and its integration with ERSS-112. The Standard Operating Procedures (SoPs) of Child Helpline has been shared with all states and UTs in March 2022. It provisions for a 24x7 dedicated WCD Control Room (WCD-CR) for Child Helpline in each State/UT and integrated with ERSS-112. Further, at the district level, Child Helpline (CHL) Unit at District Child Protection Unit (DCPU) is available round the clock, equipped with necessary facilities, manpower and software applications. Dedicated connectivity is also envisaged to provide outreach service for children in crisis linking them to emergency and long-term care and rehabilitation services. Child Helpline is fully funded by the GoI. All 36 States/UTs have started the implementation of Child Helpline with dedicated state control rooms established..